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Refund policy

Last updated: October 5, 2026

1. Overview

This refund policy applies to Burin Code Pro subscriptions and voluntary one-time support payments. Purchases made through Stripe Managed Payments are sold through Link, Stripe's merchant of record service. Burin Labs, LLC operates Burin Code and provides product support. The Free plan does not involve any charges and is not subject to this policy.

2. Subscription cancellation

Paid plans renew automatically every month until you cancel. You may cancel at any time online with Manage billing or cancel on your account page at burincode.com/account/usage, or by contacting us at support@burincode.com.

  • Cancellation takes effect at the end of your current billing period.
  • You will continue to have access to paid features until the end of the period you have already paid for.
  • No further charges will be made after cancellation.

3. Refund eligibility

We offer refunds in the following circumstances:

  • Billing errors: If you were charged incorrectly (e.g., duplicate charge, wrong amount), we will issue a full refund for the erroneous charge.
  • Service unavailability: If paid features were substantially unavailable for an extended period during your billing cycle, you may request a prorated refund.
  • First billing cycle: If you are unsatisfied within the first 7 days of your first paid subscription, you may request a full refund. We may decline repeat requests from the same person or payment method.
  • Termination by us: If we end your paid subscription for a reason other than your violation of our Terms of Service, we refund the unused portion of the current billing period.
  • One-time support payments: You may request a full refund of a voluntary support payment within 30 days. Deleting your account also refunds settled one-time payments.

We do not provide partial refunds for unused portions of a billing period after the first 7 days, as cancellation already ensures no future charges. Unused AI credits are not refundable separately from the subscription. Nothing in this policy limits a refund the law requires.

4. How to request a refund

To request a refund, contact us at support@burincode.com with:

  • Your account email address
  • The reason for your refund request
  • The billing period in question

We aim to respond to refund requests within 3 business days. Approved refunds are processed back to your original payment method and typically appear within 5-10 business days.

5. EU right of withdrawal

If you are a consumer in the European Union, you may withdraw from an online subscription within 14 days after entering the contract, without giving a reason. Contact support@burincode.com with your account email and a clear statement that you wish to withdraw. We will reimburse payments covered by that withdrawal within 14 days after receiving your notice. This statutory right takes precedence over the seven-day voluntary refund policy above. Nothing in this policy limits mandatory consumer rights.

6. Changes to this policy

We may update this refund policy from time to time. We will notify you of material changes by posting a notice on burincode.com or within the application. Your continued use of the paid Service after changes constitutes acceptance of the updated policy.

For questions about this refund policy, contact us at support@burincode.com.

See also our Terms of Service and Privacy Policy.